# Setup **URL:** http://community.tradly.app/c/setup/7.md [Latest](http://community.tradly.app/latest.md) · [Categories](http://community.tradly.app/categories.md) · [Tags](http://community.tradly.app/tags.md) --- ## [About the Setup category](http://community.tradly.app/t/about-the-setup-category/18)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0
Ask questions about Setup of Playstore, Appstore, 3rd Party Extensions or SuperAdmin Panel or Native Apps we provide. --- ## [Customer Chat: Human Takeover (Human in the Loop) + Mobile Conversations](http://community.tradly.app/t/customer-chat-human-takeover-human-in-the-loop-mobile-conversations/4947)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [1 September 2026 05:16 UTC](http://community.tradly.app/t/customer-chat-human-takeover-human-in-the-loop-mobile-conversations/4947 "2026-09-01T05:16:57Z")
In the last two months, whoever has signed up has had a Support AI Agent automatically activated for them. If not, you can create and activate your agents at https://aistudio.tradly.app. You can monitor conversations fr… --- ## [How to Find Your Android App’s Package Name and Class Name for Meta (Facebook) Integration](http://community.tradly.app/t/how-to-find-your-android-app-s-package-name-and-class-name-for-meta-facebook-integration/4907)
**Author:** [@AhsaUllah](http://community.tradly.app/u/AhsaUllah)\ **Replies:** 0\ **Last updated:** [12 August 2025 12:05 UTC](http://community.tradly.app/t/how-to-find-your-android-app-s-package-name-and-class-name-for-meta-facebook-integration/4907 "2025-08-12T12:05:29Z")
If you’re setting up your app on Meta Business Suite or the Facebook for Developers portal and it asks for your Package Name and Class Name, you may wonder: “Where exactly do I find these values?” What is a Package Name… --- ## [How to setup Subscription Packages in SuperAdmin and Pages in Editor?](http://community.tradly.app/t/how-to-setup-subscription-packages-in-superadmin-and-pages-in-editor/4297)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [12 May 2025 09:33 UTC](http://community.tradly.app/t/how-to-setup-subscription-packages-in-superadmin-and-pages-in-editor/4297 "2025-05-12T09:33:31Z")
This guide will walk you through the process of creating a new subscription package within the application. Step-by-Step Guide Navigate to the “Add New Subscription” Page: SuperAdmin - Tradly - No-code builder to Conf… --- ## [How can I set up multiple listing types, especially for events and physical products, while also creating a fixed schedule for each person?](http://community.tradly.app/t/how-can-i-set-up-multiple-listing-types-especially-for-events-and-physical-products-while-also-creating-a-fixed-schedule-for-each-person/3734)
**Author:** [@AhsaUllah](http://community.tradly.app/u/AhsaUllah)\ **Replies:** 1\ **Last updated:** [20 February 2025 06:03 UTC](http://community.tradly.app/t/how-can-i-set-up-multiple-listing-types-especially-for-events-and-physical-products-while-also-creating-a-fixed-schedule-for-each-person/3734 "2025-02-20T06:03:18Z")
Can you describe the types of listings and how they work? With the current configuration of the calendar from the service provider, when someone orders a service, for example, on February 7 from 1 PM to 3 PM, anothe… --- ## [Bulk Listing from CSV file](http://community.tradly.app/t/bulk-listing-from-csv-file/301)
**Author:** [@Subzero](http://community.tradly.app/u/Subzero)\ **Replies:** 16\ **Last updated:** [14 August 2024 10:25 UTC](http://community.tradly.app/t/bulk-listing-from-csv-file/301 "2024-08-14T10:25:29Z")
Hello. Is it possible to create listings in bulk? Have a lot of items as listings organized on google sheets and was wondering if I could upload a csv file to Tradly to have the listings. Thank you. --- ## [Currency setup issues](http://community.tradly.app/t/currency-setup-issues/2273)
**Author:** [@Sercha77](http://community.tradly.app/u/Sercha77)\ **Replies:** 4\ **Last updated:** [25 June 2024 17:59 UTC](http://community.tradly.app/t/currency-setup-issues/2273 "2024-06-25T17:59:15Z")
Added currency icons didn’t save and not visible Currencies names doubled https://xsports.one/ --- ## [My account has been deleted](http://community.tradly.app/t/my-account-has-been-deleted/2136)
**Author:** [@altayebgrill](http://community.tradly.app/u/altayebgrill)\ **Replies:** 5\ **Last updated:** [7 June 2024 15:42 UTC](http://community.tradly.app/t/my-account-has-been-deleted/2136 "2024-06-07T15:42:08Z")
Hey again, my account got deleted and lost access to the superadmin, i have added tech in there so if its possible to get added to the project again, that would be great. and according to my previous pending post. i w… --- ## [Cannot change the settings of "Additional Features"](http://community.tradly.app/t/cannot-change-the-settings-of-additional-features/2086)
**Author:** [@mohamad.salame](http://community.tradly.app/u/mohamad.salame)\ **Replies:** 6\ **Last updated:** [21 May 2024 17:55 UTC](http://community.tradly.app/t/cannot-change-the-settings-of-additional-features/2086 "2024-05-21T17:55:01Z")
Hey there! Im having trouble changing any settings in the additional features, especially shipping charges & offer percent. Can i know why is this happening to me? Thanks. --- ## [No order status on events/bookings](http://community.tradly.app/t/no-order-status-on-events-bookings/1908)
**Author:** [@franos](http://community.tradly.app/u/franos)\ **Replies:** 2\ **Last updated:** [21 May 2024 15:35 UTC](http://community.tradly.app/t/no-order-status-on-events-bookings/1908 "2024-05-21T15:35:53Z")
Hi, I noticed that events and bookings dont have the ability for the Seller to change the order status. Is this a glitch on my page or intentional? If it’s intentional, i’m wondering if these negative scenarios are… --- ## [How to remove listings from "Sell" page](http://community.tradly.app/t/how-to-remove-listings-from-sell-page/1988)
**Author:** [@mcintas.c1](http://community.tradly.app/u/mcintas.c1)\ **Replies:** 1\ **Last updated:** [6 May 2024 07:34 UTC](http://community.tradly.app/t/how-to-remove-listings-from-sell-page/1988 "2024-05-06T07:34:59Z")
How to remove listings, so that after clicking on “Sell”, it only shows “Digital Product”, and it does not show the rest like “events” “physical product” Thanks in advance --- ## [Stripe - Enable other businesses to accept payments directly?](http://community.tradly.app/t/stripe-enable-other-businesses-to-accept-payments-directly/1620)
**Author:** [@franos](http://community.tradly.app/u/franos)\ **Replies:** 7\ **Last updated:** [31 March 2024 23:48 UTC](http://community.tradly.app/t/stripe-enable-other-businesses-to-accept-payments-directly/1620 "2024-03-31T23:48:51Z")
If you opt for a stripe connect account, can you enable other businesses to accept payments directly? It seems stripe offer this function but wasn’t sure if you can integrate into Tradly as only pay-outs are mentioned … --- ## [Attributes showing code](http://community.tradly.app/t/attributes-showing-code/1732)
**Author:** [@franos](http://community.tradly.app/u/franos)\ **Replies:** 1\ **Last updated:** [30 March 2024 06:43 UTC](http://community.tradly.app/t/attributes-showing-code/1732 "2024-03-30T06:43:48Z")
When add account attributes that are public and utilise the ‘‘Text Area’’ field, when the item is published, it shows the formatting code. See example: It only displays like this for the Text field. It doesn’t do… --- ## [Shippo Integration](http://community.tradly.app/t/shippo-integration/1607)
**Author:** [@ros.bos.ken](http://community.tradly.app/u/ros.bos.ken)\ **Replies:** 3\ **Last updated:** [16 March 2024 13:02 UTC](http://community.tradly.app/t/shippo-integration/1607 "2024-03-16T13:02:34Z")
Hi - I’m looking into the best shipping options for North America and Shippo seems to be the best. It’s also mentioned in your “Roadmap” . Is there a guide to help me set up a Shippo API with Tradly? --- ## [No Pickup Address or Sendcloud not working properly](http://community.tradly.app/t/no-pickup-address-or-sendcloud-not-working-properly/1574)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [10 March 2024 04:29 UTC](http://community.tradly.app/t/no-pickup-address-or-sendcloud-not-working-properly/1574 "2024-03-10T04:29:08Z")
There is 3 possible reason these issues can happen. When your seller is onboarding, he/she have not added pickup address To evaluate this, go to your seller account page and check if pickup address is added \*\*Send… --- ## [Crowdfund listing doesn't permit adding price](http://community.tradly.app/t/crowdfund-listing-doesnt-permit-adding-price/993)
**Author:** [@forms](http://community.tradly.app/u/forms)\ **Replies:** 2\ **Last updated:** [11 December 2023 09:22 UTC](http://community.tradly.app/t/crowdfund-listing-doesnt-permit-adding-price/993 "2023-12-11T09:22:13Z")
Here is a video screenshot: 07.12.2023\_15.12.50\_REC (screenrec.com) --- ## [Cannot edit/delete listing categories](http://community.tradly.app/t/cannot-edit-delete-listing-categories/766)
**Author:** [@phinaellerman](http://community.tradly.app/u/phinaellerman)\ **Replies:** 1\ **Last updated:** [21 October 2023 03:19 UTC](http://community.tradly.app/t/cannot-edit-delete-listing-categories/766 "2023-10-21T03:19:01Z")
I’m playing aroudn with the platform and created some categories. Once I discovered how parent categories work, I wanted to go back and edit or delete a previously created category, but there is no way to do so. --- ## [there is mismatch between the seller board and my board](http://community.tradly.app/t/there-is-mismatch-between-the-seller-board-and-my-board/538)
**Author:** [@Mohamed\_Neseem](http://community.tradly.app/u/Mohamed_Neseem)\ **Replies:** 1\ **Last updated:** [30 September 2023 00:47 UTC](http://community.tradly.app/t/there-is-mismatch-between-the-seller-board-and-my-board/538 "2023-09-30T00:47:55Z")
when the seller update the oder shiped it reflected in the list as customer unreachable while in the board is shipped , + the checkout page not giving the customer the option to add adress during the checkout --- ## [How to setup 3 column in Home Page?](http://community.tradly.app/t/how-to-setup-3-column-in-home-page/607)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 1\ **Last updated:** [21 September 2023 05:49 UTC](http://community.tradly.app/t/how-to-setup-3-column-in-home-page/607 "2023-09-21T05:49:24Z")
Under Editor, you can use 3 column for Home Page and Listing Detail Page moving forward. --- ## [How to Fix the mobile responsive issue?](http://community.tradly.app/t/how-to-fix-the-mobile-responsive-issue/553)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 4\ **Last updated:** [30 August 2023 16:01 UTC](http://community.tradly.app/t/how-to-fix-the-mobile-responsive-issue/553 "2023-08-30T16:01:43Z")
@Sercha77 --- ## [Created Categories with images several days ago and displayed well until yesterday (not connected to search bar), and now images are not available](http://community.tradly.app/t/created-categories-with-images-several-days-ago-and-displayed-well-until-yesterday-not-connected-to-search-bar-and-now-images-are-not-available/552)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 1\ **Last updated:** [18 August 2023 11:10 UTC](http://community.tradly.app/t/created-categories-with-images-several-days-ago-and-displayed-well-until-yesterday-not-connected-to-search-bar-and-now-images-are-not-available/552 "2023-08-18T11:10:49Z")
Created Categories with images several days ago and displayed well until yesterday (not connected to search bar), and now images are not available --- ## [Does it have a location search, so that consumers can locate the business and choose according to their location](http://community.tradly.app/t/does-it-have-a-location-search-so-that-consumers-can-locate-the-business-and-choose-according-to-their-location/463)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [6 June 2023 13:33 UTC](http://community.tradly.app/t/does-it-have-a-location-search-so-that-consumers-can-locate-the-business-and-choose-according-to-their-location/463 "2023-06-06T13:33:56Z")
Hi Yes you can have location based searches The default city filters available based on the data your sellers add in listing creation Example: https://social.tradly.co/l --- ## [Getting “tech issues” in stripe connect even after adding all apis and webhooks](http://community.tradly.app/t/getting-tech-issues-in-stripe-connect-even-after-adding-all-apis-and-webhooks/462)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [6 June 2023 13:19 UTC](http://community.tradly.app/t/getting-tech-issues-in-stripe-connect-even-after-adding-all-apis-and-webhooks/462 "2023-06-06T13:19:06Z")
Resolution: Stripe expects you have branding information updated in stripe dashboard Go to settings(top right) in stripe dashboard. In the 3rd column, you will see stripe connect specific settings again Enter business… --- ## [How can I de-activate attributes section in listing detail page?](http://community.tradly.app/t/how-can-i-de-activate-attributes-section-in-listing-detail-page/461)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [6 June 2023 13:11 UTC](http://community.tradly.app/t/how-can-i-de-activate-attributes-section-in-listing-detail-page/461 "2023-06-06T13:11:28Z")
Go to https://tradly.app/editor \> listing detail page You can deactivate any blocks you do not need. --- ## [Credits on Tradly app](http://community.tradly.app/t/credits-on-tradly-app/106)
**Author:** [@fitaminco](http://community.tradly.app/u/fitaminco)\ **Replies:** 5\ **Last updated:** [29 May 2023 10:48 UTC](http://community.tradly.app/t/credits-on-tradly-app/106 "2023-05-29T10:48:02Z")
Hi there, How does it work, if I want to offer credits to my users on Tradly platform? Is there an existing solution for that or is it something that needs to be developed? Thank you in advance :slight\_smile: Külli --- ## [Payment check out: Address only has 1 line](http://community.tradly.app/t/payment-check-out-address-only-has-1-line/401)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 0\ **Last updated:** [19 April 2023 17:36 UTC](http://community.tradly.app/t/payment-check-out-address-only-has-1-line/401 "2023-04-19T17:36:49Z")
( I would prefer that the payment process is on stripe’s domain due to trust issues people have) --- ## [Bulk listing template showing up as html, instead of csv](http://community.tradly.app/t/bulk-listing-template-showing-up-as-html-instead-of-csv/332)
**Author:** [@Subzero](http://community.tradly.app/u/Subzero)\ **Replies:** 4\ **Last updated:** [29 December 2022 13:38 UTC](http://community.tradly.app/t/bulk-listing-template-showing-up-as-html-instead-of-csv/332 "2022-12-29T13:38:34Z")
Hi, when viewing the Bulk listing template, the file shows html as opposed to csv. --- ## [Unable to upload any media files in Superadmin](http://community.tradly.app/t/unable-to-upload-any-media-files-in-superadmin/310)
**Author:** [@Subzero](http://community.tradly.app/u/Subzero)\ **Replies:** 2\ **Last updated:** [11 December 2022 13:29 UTC](http://community.tradly.app/t/unable-to-upload-any-media-files-in-superadmin/310 "2022-12-11T13:29:26Z")
Hello I am unable to upload any media files through Superadmin. I was able to prior but cannot now. The button to press for “uploading media” in Media manager is just text now and not a clickable object. --- ## [Web preview not reflecting change in App customization](http://community.tradly.app/t/web-preview-not-reflecting-change-in-app-customization/308)
**Author:** [@Subzero](http://community.tradly.app/u/Subzero)\ **Replies:** 4\ **Last updated:** [9 December 2022 11:20 UTC](http://community.tradly.app/t/web-preview-not-reflecting-change-in-app-customization/308 "2022-12-09T11:20:56Z")
Hi. In the super admin app “App customization” when I enable “Mobile number in email signup”, the mobile number field is visible in the app preview but not visible in the web preview and I am unable to signup through th… --- ## [How it’s the building app (Release) work? After we have test out the system](http://community.tradly.app/t/how-it-s-the-building-app-release-work-after-we-have-test-out-the-system/175)
**Author:** [@jkbaseer](http://community.tradly.app/u/jkbaseer)\ **Replies:** 1\ **Last updated:** [28 April 2022 10:38 UTC](http://community.tradly.app/t/how-it-s-the-building-app-release-work-after-we-have-test-out-the-system/175 "2022-04-28T10:38:21Z")
Good that you are already testing the app under the Tradly Platform testing apps. As a reminder, The test apps are serving sandbox environment. Once you are happy with the test apps, and ready to go for the producti… [Next page](http://community.tradly.app/c/setup/7.md?page=1)