In the last two months, whoever has signed up has had a Support AI Agent automatically activated for them. If not, you can create and activate your agents at https://aistudio.tradly.app.
You can monitor conversations from the same AI Studio dashboard
or directly from the mobile app. When people chat with your agent, you get notifications in the app and can continue to follow up from there.
Now you also have the Human Takeover feature. So if you see some answers are random or you simply want to step in, you can take over the conversation and reply to users directly.
And as a reminder, your product catalogue is automatically synced to your agents.
This helps your agent work as a shopping assistant with capabilities like product discovery, virtual try-on, and multiple conversations within the same agent.
Live Chat is automatically activated if you have enabled the agent. Got questions? Let us know here