1. Overview
A Request-Type Marketplace is a service-based model where:
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Users (buyers) post requests
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Service providers submit offers (bids)
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One offer is accepted
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The requester completes payment
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The provider delivers the service
This is a buyer-driven marketplace, unlike traditional product marketplaces.
2. User Roles
1. Requester (Buyer)
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Posts requests
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Receives offers from service providers
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Accepts one offer
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Makes payment
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Confirms completion
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Leaves a review
2. Service Provider (Account Owner)
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Creates a service account
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Browses requests
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Submits offers
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Completes the service
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Updates order status
3. SuperAdmin (Marketplace Owner)
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Configures payment methods (Stripe, COD, etc.)
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Defines commission structure
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Manages platform settings
3. Complete Workflow
Step 1: User Signup → Becomes Requester
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Any user who signs up is treated as a Requester by default
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They can immediately post requests
Step 2: Posting a Request
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User clicks “Post Your Request”
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Redirected to Add Listing page
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Submits request details
In this model, a request is created as a listing
Step 3: Becoming a Service Provider
If a user wants to provide services instead of posting requests, they must:
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Go to:
<your-domain>/a/my-account -
Click Create Account
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Submit required details:
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Service information
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Specializations
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Identity proof (optional)
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Bank/payment details
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Additional fields can be configured using Account Attributes
Step 4: Submitting Offers (Negotiation)
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Service providers browse available requests
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Open a request
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Click “Negotiate”
This opens a side panel where they:
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Enter offer amount
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Add a message
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Submit the offer
Important:
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This is a structured offer system, not a full chat
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Providers can view and close their offers
Step 5: Requester Reviews Offers
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Requester sees a Negotiation List on the request page
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Views all submitted offers
From here, they can:
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Accept an offer
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Decline offers
Only one offer can be accepted at a time
Step 6: Purchase After Acceptance
Once an offer is accepted:
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A “Purchase” button appears
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Clicking it:
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Adds the service to cart (with agreed price)
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Redirects to checkout
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Step 7: Checkout & Payment
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Requester sees:
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Service details
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Accepted price
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Available payment methods
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Payment methods are configured by SuperAdmin, such as:
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Stripe Web Checkout
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Cash on Delivery
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Other enabled gateways
Completing checkout creates an Order
Step 8: Order Execution
Service Provider Actions:
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In Progress → when work starts
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Complete → when work is finished
Requester Actions:
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Cancel Order → if needed before completion
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Mark as Complete → after verifying delivery
The order is finalized only when the requester confirms completion
Step 9: Review & Rating
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After completion, the requester can:
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Leave a review
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Rate the service provider (account)
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4. Flow Summary
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User posts a request
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Service providers submit offers
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Requester accepts one offer
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Requester completes payment
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Provider delivers service
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Requester confirms completion
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Requester leaves a review
5. Key Characteristics
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Buyer-driven (demand-first model)
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Competitive bidding by providers
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Single provider per request
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Structured negotiation (not chat-based)
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Order lifecycle with dual confirmation
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Post-service review system
6. Important Notes
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Only one provider can be selected per request
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Payment happens after offer acceptance
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Service providers must create an account before bidding
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Marketplace owner controls:
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Payment methods
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Commission model
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7. What This Model Is Not
This is not:
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A traditional product marketplace (B2C)
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A multi-vendor cart system
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A real-time chat-based freelance platform
This model is closer to:
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Reverse marketplace
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Service bidding platform
If you have any specific questions on flow and need more extra features on this, feel free to ask here.