Hi! I’m still new to the platform. I’m creating a Hotel eCommerce Platform where we are the re-seller of many brands of hotels. We’ll create the listings and sell them by ourselves (like Booking.com or Expedia).
With some searches, I managed to choose the “Events” Module, but when I want to add listings, the I found that the features there are very limited. The examples of what we need are below, but I have not found them yet.
- Nightly bookings (right now I only see 15, 30, 45 and 60 min slots)
- Blocked-out dates (Hotels are not available ALL the time)
- Seasonal, weekend pricing
- Booking engine and booking statuses (confirmed, pending, refunded, canceled, deposit, etc.)
Could you please help me get started on this please? I assume these features may be somewhere, but I have not found them yet.
Thank you!
Hi!
Thanks for being here. Sure, happy to confirm this for you.
We can create a demo hotel listing to showcase some of the questions you have asked. But to do exactly what you want you aspire, can you share any link that you see online? Like anyone link where your existing property or any property page
So we can try to replicate and show you, then we can get on a discussion to see if this is what you wanted.
Hi!
Thank you for the reply. I think the website we look to is something like Booking.com, Agoda.com or Expedia.
Of course, we won’t need the advanced features they have like dynamic pricing, customers can track their own booking, or message the hotel directly.
But simply, we just want to accept booking requests, confirm them and redirect customers to payment.
Usually, in hotel management platform or vacation rentals, when a room or property is booked, other customers won’t be able to book the same property/room on the same date, but for us that feature will put a big constraint to our business since we are only accepting booking requests.
Hope this helps.
Hi @Bergkampp
Thanks for the recent explanation.
(confirmed, pending, refunded, canceled, deposit, etc.)
From a user journey perspective,
- User choose the property. > Select the dates
- User make a booking without any payment (BOOKING REQUEST STATUS)
- You(platform owner) confirm the booking after it’s received from user. (PENDING STATUS)
- The user receive a confirmation for the booking + you will send a payment link to be processed or ask them to send to a bank, etc? (CONFIRMED STATUS)
- User do the payment (DEPOSIT STATUS)
- If user make the cancellation(REFUND STATUS), you internally transfer back the money
Is the flow you are expecting to get? I’m sorry if this doesn’t make sense, trying to understand from the two message what you wanted to achieve.