How does a seller respond to a question posted on their listing?

General
1

To test this out, I posted a question on one of my dummy listings, however I couldn’t find a way to respond to the listing via the seller dashboard.

2

Hi,
Option1:
When a buyer make a question to the seller, the seller would receive an email alert that there is a question. So he can reply by clicking the CTA button there (This is a good alert)

Option2:
The seller will see all the questions asked by the buyer in each listing. He can directly reply there as well.

Example: https://luxuryfashion.tradly.co/l/500627-Pocket-T-Shirt
This product currently doesn’t have any questions.

I’m asking a question to the seller now

image
image781×146 9.18 KB

And the seller receive this alert.

image
image970×241 8.81 KB

image
image729×195 15.1 KB

Answered

image
image742×227 16 KB

3

Thank you for your help!

4

Hello,

I had another query; How may we delete certain questions from the Superadmin?

Regards

5

This is not available, kindly add as a feature request in the forum, we will add in our roadmap.