How to enable the seller account creation flow?

General
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How to enable the seller account creation flow on Tradly

If /a/create-account is returning a 404 on your tenant, here is exactly what you need to do.

Why it doesn’t work by default

Enabling the Accounts and Account Configuration toggles in System Setup → Manage Features feels like the right first step — but that alone won’t activate the seller account creation flow.

The URL /a/create-account only exists on your tenant when two things are both true:

  • Your workspace product type is set to Marketplace
  • Your tenant is using a marketplace-compatible web template

Until both are in place, the route simply doesn’t exist — no matter what toggles you enable.

How to fix it

1. Switch your product type to Marketplace

Go to tradly.app/workspace/account and under Product Interested, select Marketplace.

This is the core unlock. The seller account flow — including the /a/create-account URL — is part of the Marketplace product type and is not available on other product types.

2. Apply a marketplace web template

Go to tradly.app/templates/product-marketplace and duplicate the marketplace template onto your tenant.

This gives your site the page structure that includes the account creation flow on the front end.

Duplicating the template will override some editor-level page configurations but will not touch your SuperAdmin data — your settings, toggles, and database remain intact.

How the flow works after setup

Once both steps are done, users can create a seller account from the front end:

User signs up → <your_website_dot_com>/sign-up
      ↓
User opens a seller account → <your_website_dot_com>/a/create-account
      ↓
User submits listings under that account

The hierarchy is: user → account → listings. A user must have an account before they can post any listing.

Controlling who can access the account creation flow

If you do not want all users to see the account creation link or menu item, you can keep the flow completely hidden from the public site.

Go to your web editor → Menu settings and remove the account creation link from your navigation. It will no longer appear anywhere on your site.

Then share the link /a/create-account privately — for example via a welcome email, an onboarding message, or a private invite. Only the users you send it to will know the link exists and be able to open a seller account.

The page itself still works when accessed directly — it is just not visible or discoverable from your public site.

That’s it. Two steps — switch product type, apply the template — and the flow works.