No order status on events/bookings

Setup
1

Hi,

I noticed that events and bookings dont have the ability for the Seller to change the order status.

Is this a glitch on my page or intentional?

Can always cancel a booking
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If it’s intentional, i’m wondering if these negative scenarios are possible :

  • The buyer can cancel an order anytime up to the booking event with no notice. This will reverse the transaction in stripe resulting in a full refund. Not good for a seller.

  • The buyer can cancel an order AFTER the event as the cancel button is still there. This will reverse the transaction in stripe resulting in a full refund. Not good for a seller.

  • The seller won’t get a payout in stripe as "shipped’’ status is normally the trigger for a stripe payout. Not good for a seller.

  • The Seller cannot cancel the order due to unforeseen circumstances, confirm the order (to stop the buyer cancelling) or track if they have emailed (delivered) the buyer an e-ticket.

I looked on my old tested orders and they had the ability for status updates. So this is why i’m not sure if its a glitch or not?

I thought i have found a work around but it wasn’t possible for some reason unknow…

This is what I tried:
Previously in web editor for the cart page, I had “shipping/service method list” only activated for products. I have now activated this to services and events as well.

Added to that, in super admin, I added a shipment method of "e-ticket’’ with
pick up as a method to prevent a delivery fee being added at cart.

But the result was still the order status STILL doesn’t appear on the booking / event page for the buyer:

image
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If it had worked, I could change the string text to something more universal for bookings, digital and physical such as below.

image
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Is there a way to fix this if its a glitch, or find a solution if its not?

1 Like
3

@franos
Do let us know if you still want us to check this message. Because in another thread, we have clarified for order status but happy to dive in deeper for you.

4

Yes I still need help on this.

A buyer can click the “cancel order” button indefinitely on appointments and events and digital downloads.

This means they can get a payment reversal even if they go to the appointment or get the download.

There is no ability for a seller to stop this as the changing order status functionality is disabled for these listing types.

I believe the solution is to remove the cancel order button, or enable order status changes. The latter being the preferred as it allows sellers more flexibility and
options.

This issue is linked to my post on digital downloads as essentially its the same issue: Digital Download & Bank Transfers? - #3 by franos