User Story: As a user of the e-commerce platform, I want the shipping fees to be calculated differently based on the customer’s geographical location or region, and others, instead of applying a flat fee for all customers. This will provide a more personalized and fair shipping cost for customers from different regions, making their shopping experience more appealing and equitable.
Ideal Scenario:
- User Login: The user visits the e-commerce website and logs into their account.
- Browse Products: The user starts browsing products and adds items to their shopping cart.
- Checkout: After selecting the desired items, the user proceeds to the checkout page to finalize their purchase.
- Region Selection: During the checkout process, the user is prompted to select their geographical location or region from a list that includes options like Agrawals, Brahmins, Bunts, and others.
- Shipping Fee Calculation: The system calculates the shipping fee based on the geographical location or region selected by the user. Each region has a unique shipping fee structure that reflects the shipping costs associated with that specific area.
- Review and Confirmation: The user reviews the order summary, which includes the personalized shipping fee based on their selected geographical location or region.
- Payment: The user proceeds to make the payment, which includes the product prices and the personalized shipping fee.
- Order Confirmation: Once the payment is successful, the user receives an order confirmation with the breakdown of costs, including the shipping fee tailored to their selected geographical location or region.
- Order Fulfillment: The e-commerce platform processes the order, including packing and shipping, according to the selected shipping method and location.
By implementing this user story, the e-commerce platform ensures that customers from different geographical locations or regions are charged shipping fees that align with the shipping costs specific to their area, ultimately enhancing their shopping experience and fostering customer satisfaction.
request by @Selan