Suggestion from us:
There are few ways how you can tackle this.
- Simply use our existing support forms. That’s a great starting point. Enable this from V2> Superadmin > Settings > Notifications > Feedback (We are planning to improve this on next quarter)
- Tawk chat (explore this). Their chat and support system is free.
- Facebook Messenger as a support system
- or the traditional support systems like Freshdesk or zendesk.
End of the day, the supports are mostly handled on email threads. Email is the one which can allow you to close / open tickets properly and assign to agents. I think you already seen from
We don’t have any 3rd party integration but we can make it as a custom development for you. Let us know if you find any tools which you prefer.