Support Panel/Website on the App for end users

General
1

Tradly User:
I’m having a lot of difficulties finding a support system for customers to dispute/complain and report about account issues.

May I know whether you guys have any suggestions?

We would like to have a ticketing system ultimately, and users are informed either inside the app (Access to the support page via the app and view latest support message updates)

2

Suggestion from us:
There are few ways how you can tackle this.

  1. Simply use our existing support forms. That’s a great starting point. Enable this from V2> Superadmin > Settings > Notifications > Feedback (We are planning to improve this on next quarter)
  2. Tawk chat (explore this). Their chat and support system is free.
  3. Facebook Messenger as a support system
  4. or the traditional support systems like Freshdesk or zendesk.

End of the day, the supports are mostly handled on email threads. Email is the one which can allow you to close / open tickets properly and assign to agents. I think you already seen from

We don’t have any 3rd party integration but we can make it as a custom development for you. Let us know if you find any tools which you prefer.